Delivery & Returns
- Service Used: Royal Mail 24hr Tracked Delivery Service
- Same Day Dispatch before 10am (Monday-Friday).
- Next Working Day Dispatch on orders received after 10am (Monday - Friday).
(Whilst we work had to get it to you next day, it could take 1-3 days from your order date) A Tracking Number will be provided once your order is dispatched.
Returns
To minimize returns, please look at the size guides provided in the description section of the item. If further assistance is required regarding sizing, please contact us and one of our team members will try to assist you.
Standard Returns Policy
If you are not completely satisfied with your purchase, we provide a 14 day return policy meaning that you have 14 days to return your item for a refund, exchange or credit note. All customers have 14 days to make a return from the date of delivery of the parcel.
Refunds are processed within 2 working days of us receiving and accepting the item(s) at our premises. Exchanges and credit notes are processed on a same working day basis. We have no control over how long it takes for your payment provider to process your returned funds; please contact the relevant third party provider if required.
Swimwear, underwear and socks all fall under the non-returnable category so a return is not eligible for these items. We can also provide detailed and accurate measurements on request, enabling you to find a size and fit which is best suited for you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the tags must not be removed. The security tag must also not be removed. We will not accept returns if tags have been removed and re-added to the product. All items are thoroughly quality checked prior to dispatch. Additional non-returnable items: - Gift cards.
Please return the item(s) within 14 days from the delivery date otherwise it will not be accepted. The item must be returned using Royal Mail as the delivery service and shipping costs are the buyer's responsibility.
Please note we carry out thorough inspections on returned items and will know if an item has been worn, washed, damaged, tags removed etc. We reserve the right to reject a return should the item(s) arrive back in a different condition to what we sent. Again the buyer will be responsible for the postage to return an item(s) back to their address.
Final Check List before Returning the item:
- The buyer is responsible for return delivery costs
- Items must be returned in the same condition we sent them in
- Items must be returned using Royal Mail
Return Shipping
You will be responsible for paying for your own shipping costs. If we don't receive the item(s) you are wanting to return due to lost post or incorrect address, we will not process the return. Outfit Outlet is not responsible for any item(s) which are posted by a customer. We cannot guarantee that the returned item will be received so we recommend using the insured and trackable service with Royal Mail. Legal ownership of goods will remain the property of Outfit Outlet until orders have been delivered and all due funds have been cleared. Goods are insured during transit and goods become your full responsibility once they have been delivered. In the event of Outfit Outlet offering a refund to you, legal ownership of the goods will revert immediately to Outfit Outlet once the return(s) has been received and accepted.